Refund and Returns Policy
Effective Date: February 10, 2025
1. Return Eligibility
- Returns must be requested within 30 days of purchase.
- Items must be unused, in original packaging, and include proof of purchase.
2. Non-Returnable Items
- Used, damaged, or modified products.
- Items without original packaging or missing accessories.
- Clearance or final sale items.
3. Refund Process
- Refunds are issued to the original payment method within 7-10 business days after the return is approved.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
- We replace items only if they are defective or damaged.
- Contact us at info@maxlite.com to request an exchange.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
6. Damaged or Defective Products
- If you receive a damaged or defective product, contact us within 7 days of delivery with photos of the issue.
- We will arrange for a replacement or full refund as necessary.
7. How to Initiate a Return
- Email info@maxlite.com with your order number and reason for return.
- Wait for approval and return instructions.
- Ship the item to the provided return address.
- Receive your refund once we process the return.
8. Updates to This Policy
- We may update this policy periodically; any changes will be posted here.
9. Contact Us
📍 Address: 6431 NE Mast Ave, Lincoln City, Oregon, United States
📞 Phone: (801) 944-4810
📧 Email: info@maxlite.com
🌐 Website: maxlite.xyz